Student E-Mail System

KCTCS is providing system wide student e-mail accounts.

To use or activate your student e-mail account, click on this link https://webmail.kctcs.edu or the "KCTCS Student E-mail" link on the left. Click "ok" on the message about security.

Student E-mail Frequently Asked Questions

Why do I have student e-mail?
How do I activate my student e-mail account? (first-time users)
What if I forgot my password or it just doesn't work?
What is my student ID number?
What is my user name?
I just enrolled at HCC, why can't I access my e-mail account?
Why does it say my password has expired?
I've followed all the steps, and I still can't get into my account, what now?

Why do I have student e-mail?
Student tuition bills are emailed to the student's e-mail account in the form of an e-bill. No student billing statements are sent via U.S. mail.

How do I activate my student e-mail account? (first-time users)
Student accounts are activated at https://webmail.kctcs.edu . Click on the link “New Account Activation.” Type your last name in the box labeled last name, and type in your student ID number in the box labeled student ID #. Your student ID number is a nine digit number that is issued to you when you enroll for classes. It is NOT your social security number. Your student ID number can be found in your HCC acceptance package (first time students enrolled Fall 06 and later), on your schedule, your HCC student photo ID card, or other official documents from HCC. NOTE: In order to protect your privacy, HCC staff members cannot give out student ID numbers over the telephone.

After entering your last name and student ID number, click the button labeled Sign In. Write down your user name, domain, and e-mail address. After the activation process is complete, this information is not shown again. Next, you are asked to set a password. Passwords MUST be at least 8 characters long and contain an upper case character, a lower case character, and a number.

Passwords are case sensitive and must be typed in exactly as it was when it was set. Password examples include: Student1, Hopkinsville17, Tgif1650. Passwords cannot contain any part of your username.

After completing the above steps, a message will let you know if the password was set successfully. Click on the “ok” button to either attempt to set your password again (if an error occurred) or to log on to email if the password was successfully set. Upon a successful password set, you will be returned to the main menu screen. Scroll down and click on “Logon to E-mail.” Enter your user ID as it given to you in the activation process and the password you just set. Click OK.

How do I reset my password? I have forgotten it, my password has expired or it just doesn't work.
If you have trouble getting into your student e-mail account because of a forgotten, lost or non-working password, go through the activation process outlined above to reset your password.

What is my student ID number?
Your student ID number is a nine digit number that is issued to you when you enroll for classes. Your student ID number is NOT your social security number. Typically, student ID numbers will never change. Your student ID number can be found in your HCC acceptance package (first time students enrolled Fall 06 and later), on your schedule, your HCC student photo ID card, or other official documents from HCC. NOTE: In order to protect your privacy, HCC staff members cannot give out your student ID number over the telephone. If you are unable to find your student ID number, contact Hopkinsville Community College at (270) 707-3810 to determine the process for obtaining your student ID number.

What is my user name?
Your user name is given to you when you activate your e-mail account. This is on the same page where you typed in your new password. Example: JDOE0001

I just enrolled at HCC, why can't I access my e-mail account?
It may take up to 3 days to have access to your e-mail account after you enroll as a first time student. If after 3 days you still receive an error message "User Not Found," you may contact the HCC IT Department Help Desk at (270) 707-3770 for assistance. You must know your student ID number for the IT Department to assist you.

Why does it say my password has expired?
For security reason, your password expires every 90 days. To reset your password, click on “New Users/Password Resets” and follow the directions as if you were a new user. You will need your nine digit student ID number to reset your password.

I've followed all the steps, and I still can't get into my account, what now?
If you have followed all of the above directions and are still having problems, call the Hopkinsville Community College IT Help Desk line at (270) 707-3770 for additional assistance. You must know your student ID number for the IT Department to assist you.